Customer Care Representative

Customer Success · Edmonton, Alberta
Department Customer Success
Employment Type Full-time
Minimum Experience Entry-level

We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth.  

 

Are you passionate about providing quality customer service to clients? Can you manage high volumes and prioritize multiple communication streams for a multi-platform company in a fast-paced, virtual environment? Are you a tech savvy, logical thinker who can apply complex problem-solving skills and think on your feet?

 

We Know Training is searching for a well-rounded Customer Care Representative who has outstanding customer service professionalism alongside efficiency in troubleshooting, problem-solving, and learning various technology platforms. We’re looking for a strong communicator with excellent written and verbal skills, who can work independently and as a part of our Customer Experience Team. 

  


Your Opportunity

As a Customer Support Representative, you will provide a world-class customer experience to our customers using your people skills, tech-savvy, keen problem-solving abilities, and impeccable attention to detail. You will make a positive impact in the lives of millions of learners who are ready to improve their quality of life through adult education. 

 

Responsibilities

  • Support our customers in multi-channel support operations via phone, email, and chat.
  • Provide a support experience that is concise yet compassionate.
  • Communicate with clients without the use of scripts to troubleshoot and solve problems.
  • Collaborate with the team members to improve our internal and external knowledge base.
  • Practice optimism and positive language.

 

 Qualifications

  • Expert in troubleshooting, navigating technical environments, and figuring out how things work.
  • Strong verbal and written communication skills in English; fluency in French is an asset
  • Excellent interpersonal skills with a proven ability to work with cross-functional teams
  • Effective time management skills that help prioritize multiple issues in a fast-paced environment
  • A front-line virtual customer service experience is strongly preferred
  • Passionate about customer-focused service and willing to go the extra mile to create customer delight
  • Technical confidence and the ability to learn new software applications intuitively and quickly
  • Ability to work independently
  • Ability to analyze complex tasks and apply logical thinking

 

Why We Know Training

 

We Know Training is a full-service, go-to provider of credentialed online training. We offer everything needed to build, deliver, and distribute online training in regulated and public-serving industries. We are fast-moving and growth-oriented company, with an aggressive 10-year outlook. Your teammates are creative, smart, and curious, and your career trajectory here will have almost limitless growth potential.

 

Perks

 

  • Flexible work program offering fully remote, hybrid, and full-time office (Edmonton, Cambridge or Toronto) options
  • 100% medical and dental premiums employer paid 
  • Life insurance
  • Disability insurance
  • Employee Assistance Program 
  • Flexible working hours 
  • Flexible paid time off program 
  • Casual dress environment  
  • Fun company culture
  • Growth potential 

 

We Know Training is an equal opportunity employer and values a diverse workforce. We encourage applications from all qualified individuals without regard to ethnicity, religion, gender identity, sexual orientation, age or disability. Accommodations for disability-related needs throughout the recruitment and selection process are available upon request. Any information provided by you for accommodations will be kept confidential and won’t be used in the selection process.

Thank You

Your application was submitted successfully.

  • Location
    Edmonton, Alberta
  • Department
    Customer Success
  • Employment Type
    Full-time
  • Minimum Experience
    Entry-level